Refund Policy
Transparent rules governing per-item refund eligibility, handling of automated delivery failures, and fund return procedures.
Effective update: October 2026Conditions Eligible for a Refund
On Pastipro, refunds are evaluated and recorded per order item, allowing other successfully delivered items in the same order to remain active.
- System Delivery Failure: When stock is depleted during allocation or a Game Top-Up transaction is rejected by the provider server.
- Defective Item Within Warranty: When a software key, account, or file is verified as invalid within the warranty window and a replacement unit cannot be provided.
- Unrevealed Credentials: Cancellation requests for key/account items whose credentials have never been revealed or viewed by the buyer.
Non-Refundable Conditions
Due to the one-time nature of digital goods, refunds cannot be granted under the following circumstances:
- Software keys or account credentials that have already been revealed by the buyer and function as described.
- Device or region incompatibility caused by buyer oversight when reviewing product specifications before purchase.
- Incorrect User ID or Server/Zone ID entered on a Game Top-Up order that has already been successfully delivered to that target ID.
Refund Request & Disbursement Procedure
To request a refund, open My Orders, select the relevant order, and create a Support Ticket. Our support and finance teams will verify delivery logs and issue evidence.
Once approved, file download rights are automatically revoked and any revealed credentials are permanently retired (never returned to sale stock). Funds are returned via Midtrans or a documented manual transfer with a reference number visible on your order page.